We hope you and your child enjoy Zoobert's Big Day. We'd love to hear your feedback, comments or suggestions. If you are having issues, please let us know before writing a review. We cannot contact you if you just submit a review!
General Troubleshooting Tips
Restart your Device
A lot of issues are easily resolved by simply restarting your iPhone or iPod touch. If you are having problems, try this first. This is less of an issue with the 3GS, but it’s easy to run out of ram quickly on the older devices and that’s generally the source of a lot of app issues.
Re-download and Reinstall the Application
If restarting doesn’t help, you may want to try re-downloading the application and installing it again. You may not have the latest version of the application and maybe we already fixed your issue in an update. Another possibility is having corrupt data and a new install could fix that. If you want to remove the application from your device first.
Submit a Support Request
Please read the tips above first to see if your issue has been resolved. If you don’t find the information that solves your issue, then use our customer support request form (above) and we’ll get back to you as soon as we can. Give us extra time to respond on the weekends, holidays and whenever major cultural events are happening.